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Quicken Colin , Alum. Powered by Get Satisfaction. Community powered support for Quicken. Community Home Quicken for Windows: Signing in, Passwords, and Activation Windows. I just downloaded the version of quicken.
However my confirmation email does not include the activation key. Have tried chat but the tech does not comprehend the problem. Any Ideas other than a refund????
John Maguire Points. Posted 12 months ago. All 18 Replies Popular. Quicken Colin , Alum , Points. First, just close Quicken and reopen it. You should only be asked for an activation code if you purchased a CD copy. Second, make sure that the account you are signing into the program with is the same one you used if you purchased through Quicken.
If you are trying to sign in with a account that doesn't have Quicken on it, it will need the code to add it. I've had the same experience as everyone else just now. Wish I had seen all this before I purchased, my bad there. Geoff Rupe 82 Points. After three hours of trying to get chat support, I was told it was a a know problem and we should be able to login within 24 hours. It apparently looks at your account for the subscriptions, and the shop site is not talking with the subscription site correctly so the account is not being updated that you have purchased it.
This is a great example of poor project management and product roll out. Kenneth Elmassian Points. Paid by credit card, downloaded and installed after automatically removing all previous versions. Then activation window appeared asking for the activation code to proceed.
None found in my confirmation email. Opened my My Account, and there was no record of my purchase to re-download. No technical support over the weekend. So, I uninstalled the version and re-installed my Deluxe. Nice to have AMEX I can have the charge removed until this issue is resolved. Been a Quicken user for years and there is no better software, but their technical support is extremely inaccessible.
The world deserves an alternative. Landed on a page where I was able to re-download Deluxe This page actually had my recent purchase. Never asked for an activation code. The problem might be avoided by not trying to upgrade when opening up your Quicken.
Instead upgrade from the email. Or, maybe it just took time to catch up. Agree PPP on the part of Quicken. James Fout 60 Points. Then log back in and it will work. Customer service is worthless. I basically tried to have a simple question answered and they were clueless. I bought Quicken Premier with a 2-year subscription downloadable version.
They sent me an email along with an activation code explaining how to download the software. The chat person said that it was impossible that I could have bought the download version because 1. Office Depot doesn't sell a download version and 2. Quicken doesn't require an activation code for download version. It wasn't until I email her a screenshot of the instructions that she had to admit she was wrong. Even though I purchased the software on officedepot.
I really wanted to download the software and only activate the subscription when I installed it but it doesn't appear that is an option. So I basically have hold off on activating and downloading until I'm actually ready to install it. Bernie Kuzava 90 Points. The email I received stated that my product is activated but I cannot get into it without a verification code.
I am requesting a refund. You need to contact Q Support: Sorry, I was not requesting the refund from you merely commenting that I have requested it. Incidentally, it was issued by Quicken.
I bought and downloaded quicken from quicken. I spent over 2 hours with a tech that insisted I didn't need a code. Have since requested a refund. I also reinstalled previous version Which works. If you ever fix it, let me know!!
I bought Quicken Premier 2-Yr download version on officedepot. But Quicken customer support said I couldn't have bought a download version because they don't require an activation code. But I took a screenshot and captured the download instructions which also showed the activation code and uploaded it for support to view. They finally acknowledged what I was saying was correct. Al Canaveral Points.
I just purchased Quicken Deluxe. Did not receive email with activation code which is needed to complete the installation process. And of course, the previous version was uninstalled. When I log in to my Quicken account, my history says my last version is when, in fact, it was It's the weekend and support is closed.
What a waist of my time. This is probably the last straw. Will be looking for other solutions. Barb Maloy 86 Points. The heading says this problem is solved. Where in the thread is the solution?!?!
I opened Quicken today just to check my accounts. I knew when I saw the update notice that it was going to be trouble, but I did it anyway. Better things to do on a Saturday morning than get into a Quicken Time Suck.
Gary Johnson Points. This is not solved. Go to Chat is not going to solve anything. Confirmation email does not contain an activation code. If it did then the problem would be solved.
I waited all day since 6 am today my local time and opened Quicken again and this time it did not ask for an activation code. Went right in after entering my Quicken account password.
Looks like Quicken corrected the issue saw some posts where others said their issue was resolved and why I decided to open Quicken again. Hope you all have the same results if you are having this issue.
Just purchased Quicken Home and Business and the activation code wasn't in the confirmation email. Ron Jasgur Points. Tom Clark Points. No code and the product is not listed in "my account". Got far enough to uninstall my old version but can't get access to the new one. Chat is not helping.
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